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Technical Help - Tips and Tricks: Helping customers to help themselves case study

Technical Help - Tips and Tricks: Helping customers to help themselves

When enhancing, supporting or developing applications and websites there comes a point (generally during testing a fix after a code change or a new release) at which a developer or consultant will say to themselves “I’ve seen/said this before” after a customer says that they cannot see the change, despite the developer having tested the change before releasing it to the user. …

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