The Challenge

HBF employees spend a significant portion of their day interacting with digital documents and systems. Add to this significant digital employee-to-employee interaction including instant messaging, electronic billboards, video conferencing and other collaboration tools.
Through the years, HBF’s digital  systems and process grew and morphed to meet the requirement at the time. This often meant that the corporate information management tools and intranet were burdensome and did not enable their corporate growth strategy.

The Vision

The HBF Digital Workplace was developed with the primary intent of improving business efficiencies, knowledge sharing and employee engagement. HBF envisioned an all-in-one solution for HBF employees to access all information and functionality required to perform their day-to-day work.

HBF is an organisation committed to helping employees to be  healthy and  happy, both at work and at home. Taking into account the positive effect of a supportive, efficient work environment enables HBF’s employees’ wellbeing and allows them to provide better service to Members.

The Solution

Employees and their productivity, both individually and collectively, are the building blocks of successful organisations. Using technology to automate and optimise business process allows employees to focus on critical tasks delivering the greatest value to Members.
HBF’s Digital Workplace streamlines business process, promotes employee collaboration and drives successful business outcomes.
The Digital Workplace is an integrated one-stop intranet solution developed to improve the  effectiveness  and  efficiency of HBF employees through six discrete functional areas:

  • Application Portal
  • Document  Management
  • Enterprise Search
  • Collaboration
  • Business Process Management
  • Social Engagement
The Digital Workplace delivers value through enhancing current workplace capabilities and introducing new capabilities such as advanced document management. These improvements enabled HBF to become a technologically forward-thinking organisation.


Technologies & Methodologies Utilised


  • Agile techniques and iterative development
  • Continuous deployment model

Technology Software

  • .NET
  • SharePoint
  • Responsive mobile-ready design
  • JavaScript and jQuery
  • Nintex Workflows and Forms
  • WCF Web Services

Measurable Business Benefits

Since the Digital Workplace implementation in 2014, HBF has seen year-on-year growth in employee engagement and trust in using the digital social platform.

Within the forums — organisational, team and individual, employees can share, learn about and celebrate key business achievements.

The project has achieved its goal to enable and support a cultural change to a digital workplace. Key benefits include:
  • 40% increase in employees-news views and important corporate information
  • 2700 searches queries per week
  • 20,000 corporate documents uploaded
  • 11,000 page views per week
  • Social posts increasing

Moving closer to the goal of a paperless office, the efficiencies through electronic submission of approvals, training requests and group policy approvals, has dramatically improved response times by a magnitude of three, alongside improvements in employee satisfaction.

The Digital Workplace has dramatically improved efficiencies, giving a voice to individuals through social connectivity and establishing a corporate document library.

The Digital Workplace has provided a forum to support the wellness of employees and help them deliver the best possible services to Members.


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